See exactly how Desko AI works.

Answer customer questions with business-trained AI, keep your team in one inbox and organise customers by their interests. Build campaign ideas into plans, create message templates and schedule follow-ups. Reporting shows delivery, reads and replies, so you can see how people respond.

Give customers a reason to come back: a new product, useful advice or an offer you want to share. Describe your goal or ask AI for ideas. Review the audience, content and dates, adjust the plan and add your media before creating templates.

Find the people who asked about the same product and give them a relevant reason to reply. AI can suggest groups from customer interests, and you can create and manage your own. Choose a group as the audience for your next campaign or follow-up.

The customer who asked about a size, a service or a price may still need help deciding. Create a timed follow-up sequence yourself or let AI suggest one. Review the messages, choose when they go out and avoid late-night sends. The sequence stops when the customer replies.

Create text, image and carousel templates for promotions, updates and follow-ups. Use your product photos or generate an image with AI. Templates are saved as drafts for you to review and submit; Meta decides whether to approve them.

See who received your campaign, who read it and who replied. Continue those conversations in the shared inbox and use the response to help shape your next campaign.

Coexistence connects an eligible WhatsApp Business app number to Desko AI while keeping the familiar app available. Add AI assistance and a shared team inbox to the number your customers already know. We can help you check eligibility.

You can connect an eligible existing WhatsApp Business app number through coexistence. Tell us which number you use and we will help you check the available connection options.

Timing depends on your account, number eligibility and any Meta verification required. We will check what is ready and explain the next steps. Meta controls its own review timelines.

Your WhatsApp Business number, access to your Business Manager and the business information needed for connection. For AI Training, prepare your products, FAQs, policies and preferred tone. We can guide you through what is needed.

Coexistence lets you keep using your WhatsApp Business app. The history and contacts available in the shared inbox depend on the connection and sync options for your account. We will explain those options before you connect.

Coexistence is designed to keep your WhatsApp Business app available alongside the connected workspace. We will walk you through the connection steps and explain anything your team needs to do.

Yes, for numbers connected through eligible coexistence. Your team can keep using the WhatsApp Business app and also work together in the Desko AI shared inbox.

Coexistence connects app conversations with the workspace. The messages available in your inbox depend on the connection and sync support for your account. The shared inbox gives your team one place to review and continue customer conversations.

The shared inbox keeps the customer conversation together. Your teammates can read the context and reply from their own accounts, so the next person has the information already shared and can coordinate the response.

Your connected WhatsApp Business app remains available for everyday conversations. Campaigns and follow-ups sent through the API use Meta's messaging rules, including approved templates outside the 24-hour service window. Send to customers who have agreed to receive your messages.

It starts from the customer's last message and resets when they message again. Free-form API replies are available within that service window. Outside it, API messages require a Meta-approved template. Meta delivery charges are separate from the monthly AI allowance in your Desko AI plan.

Yes. Choose a customer group and use approved message templates to reach customers who have opted in. You can create campaign plans, review the content and check delivery, reads and replies in reporting.

Give it the information your team uses every day: products, prices, FAQs, policies and available stock. Set your tone, add photos and review suggested answers in AI Training. Keep that information current as your business changes. AI can make mistakes, so your team can check important answers and reply directly.

Your team can reply directly in the shared inbox and use the AI controls available in the workspace. Keep business information and instructions up to date in AI Training, and check important answers before using them.

You can choose English, Kenyan Swahili or Swahili Sanifu settings and set the tone. The AI follows the language the customer uses: English for English messages, and natural Nairobi Swahili or Sheng when Kenyan Swahili is selected and fits the conversation.

You can update your business details, FAQs, products, stock, policies and tone in AI Training whenever information changes. Review AI-suggested answers before approving them. AI Training and the skill assistant are included with Growth AI and Business AI. Remote support is available on every plan.

You stay in control of AI use through the workspace settings. Your team can continue answering in the shared inbox, while customer groups, saved campaigns, templates and reporting remain available.

Growth AI at KES 3,450/month and Business AI at KES 6,950/month include AI replies, automatic customer grouping and AI content tools. Starter at KES 2,450/month includes your shared inbox, manual customer groups, campaigns and follow-up rules without AI.

Meta message delivery charges are billed separately at its applicable rates and passed through at cost, without markup. Monthly billing is KES 2,450 for Starter, KES 3,450 for Growth AI and KES 6,950 for Business AI. Annual billing is KES 13,680, KES 29,400 and KES 65,400 respectively, paid upfront. AI allowances renew monthly. Starter includes the core workspace without AI; the other two plans include AI tools. There is no setup fee. See the pricing page for details.

Monthly plans are month-to-month; you can cancel with 30 days' notice. Annual billing covers a twelve-month term, paid upfront at the discounted total shown on the pricing page.

No. There is no commission, per-order fee or revenue share. You pay your selected monthly or annual subscription and any applicable Meta message charges. There is no setup fee.

You do. The WhatsApp Business Account is registered under your business, not ours. If you ever leave, we export your data and hand over the account — no hostage-taking. We process data under the Kenya Data Protection Act, 2019. See our privacy policy.

Only the people working on your account, only when supporting or configuring it, and every access is logged. We do not read conversations for any other purpose, and we never use your customer data to train anything for another client.

A business badge is a separate Meta decision and is not included or guaranteed by a Desko AI subscription. We can help explain the connection and verification steps for your account; Meta applies its own requirements.

Give 30 days' notice on a monthly plan. We export your conversations and contacts, hand over full control of the WhatsApp Business Account, and disconnect. Your number carries on working in the app exactly as before.